ITS Help

Help Documents

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  • Help Docs

    Tech Support, Decoded – Your ITS Help Menu

    Not sure who to call?
    Use this quick guide to connect with the right person in Integrated Technology Services (ITS) based on your day-to-day tech needs. Whether you’re faculty, staff, or a student, your friendly neighborhood ITS Department is here to help you get the support you need.

    Required
    ITServices2025.pdf
    Password Reset Help
    Required
    Student Password Reset (1).pdf
    Help Desk Login Help
    Required
    SWOCC Help Desk Login Help.pdf
    Technology and Skillset Requirements

    Find out what the hardware/software/internet connection requirements are as well as student skills to be successful with online learning!

    Required
    Canvas - Technology and Skillset Requirements.pdf
    How to access your campus email account

    Please always use your socc.edu email for school business.  This email is also used as authentication to many third party applications that are integrated in some of our courses.

    Required
    how to access campus email.pdf
    Office 365 - Free Download for Active Students

    Office 365 is free to active students at SWOCC!

    Required
    HOW TO (Office 365) - Free Download for Active Stu.pdf
    2FA Help Sheet

    For 2FA common issues, FAQs and general information.

    Required
    2FA-Letter.pdf
    Connecting Gaming Consoles

    Instructions on how to connect gaming consoles to the SWOCC network.

    Required
    Connecting Gaming Consoles.pdf
    Student MFA Walkthrough

    Walk-through guide on how to set up your Multi-factor Authentication with your preferred method.

    Required
    MFAStudentV2.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
Edit the following settings for all selected Resources.
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