Help Documents

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Name	Description	Status	Source
Tech Support, Decoded – Your ITS Help Menu	Not sure who to call? Use this quick guide to connect with the right person in Integrated Technology Services (ITS) based on your day-to-day tech needs. Whether you’re faculty, staff, or a student, your friendly neighborhood ITS Department is here to help you get the support you need.	Required	ITServices2025.pdf	Edit Tech Support, Decoded – Your ITS Help Menu	Delete Tech Support, Decoded – Your ITS Help Menu
Password Reset Help		Required	Student Password Reset (1).pdf	Edit Password Reset Help	Delete Password Reset Help
Help Desk Login Help		Required	SWOCC Help Desk Login Help.pdf	Edit Help Desk Login Help	Delete Help Desk Login Help
Technology and Skillset Requirements	Find out what the hardware/software/internet connection requirements are as well as student skills to be successful with online learning!	Required	Canvas - Technology and Skillset Requirements.pdf	Edit Technology and Skillset Requirements	Delete Technology and Skillset Requirements
How to access your campus email account	Please always use your socc.edu email for school business. This email is also used as authentication to many third party applications that are integrated in some of our courses.	Required	how to access campus email.pdf	Edit How to access your campus email account	Delete How to access your campus email account
Office 365 - Free Download for Active Students	Office 365 is free to active students at SWOCC!	Required	HOW TO (Office 365) - Free Download for Active Stu.pdf	Edit Office 365 - Free Download for Active Students	Delete Office 365 - Free Download for Active Students
2FA Help Sheet	For 2FA common issues, FAQs and general information.	Required	2FA-Letter.pdf	Edit 2FA Help Sheet	Delete 2FA Help Sheet
Connecting Gaming Consoles	Instructions on how to connect gaming consoles to the SWOCC network.	Required	Connecting Gaming Consoles.pdf	Edit Connecting Gaming Consoles	Delete Connecting Gaming Consoles
Student MFA Walkthrough	Walk-through guide on how to set up your Multi-factor Authentication with your preferred method.	Required	MFAStudentV2.pdf	Edit Student MFA Walkthrough	Delete Student MFA Walkthrough

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