I.T.S. Assistance for current students

Are you a current SWOCC student? Need help with a computer, tablet, phone, or other device?

Contact the ITS Department at (541) 888-7999, Monday - Friday 7am to 8pm, and we’ll do what we can to help!


Password Reset - Requirements

Password must be at least 14 characters in length, must be different then the previous 12 passwords used, and requires characters from three of the following categories:


  • Uppercase letters (A through Z)
  • Lowercase letters (a through z)
  • Numbers (0 through 9)
  • Non-alphanumeric characters (special characters): (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)


The password cannot include parts of your display name.  For example, if your display name is “Smith, John A” the password can’t contain Smith or John (Although it can contain A).


How to change your password

To change your password, open a browser and go to

Enter your followed by your old password, then enter your new password, and enter your new password once more before clicking Submit.

     Password change

Once you have changed the password through the password portal, you should log out of all SWOCC webpages/services and log back in with the new password.  Also, if you access myLakerLink or student email using your smartphone or other devices please remember to update your password on all those devices as well.


If you forget your password

If you have forgotten your password, you can go to to begin the self-service password reset stepsSelf-service password reset allows you to reset your password after it expires or if you can’t remember it. 

Before you can use this method, Microsoft requires that you provide them with other ways of authenticating your identity.  In order to ensure you are set up for self-service password resets, please sign into your Office 365/webmail account and add these authentication methods .  A phone number can be entered to receive a text or call to authenticate, and an email address (not a SWOCC address) can be entered in order to receive email authentication.

     Authentication image

***NOTE: If you are unable to reset your password, please contact First Stop at (541) 888-7352 during business hours to help you get your password reset. ***