End User Support (CIS 225)

Term: 2021-2022 Academic Year Spring Term

Faculty

Steven Andrew RyanShow MyInfo popup for Steven Andrew Ryan

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Schedule

Mon, 6:00 PM - 8:50 PM (3/28/2022 - 6/9/2022) Location: NC TIOG 410

Description

Effective end-user support is a key element in a successful business. Understanding needs, prioritizing demands, analyzing efficiency, managing expectations and clear communication are all part of the process. This course introduces the skills and abilities needed by IT professionals who support customers, clients, co-workers, and other categories of end users.