Welcome...

Welcome

Welcome and thank you for administering this Ruffalo Noel Levitz survey. This HTML version of your report contains results of the Satisfaction and Priorities Survey (SPS) administered on your campus.

Below are short descriptions of the reports you may find within this document. Please refer to the SPS Interpretive Guide delivered with your results for additional details. This document contain direction on all aspects of your results and can also be found at www.RuffaloNL.com/SPSInterpretiveGuides

You are encouraged to schedule a free report review discussion with a Ruffalo Noel Levitz consultant at a mutually convenient time. This phone call can be one-on-one or with a group you gather. We will walk through your results and brainstorm on next step steps. Contact Ruffalo Noel Levitz for more information.

As you review and analyze your results, you may consider ordering additional reporting options. For more information on these options and applicable fees, please contact Ruffalo Noel Levitz at 800-876-1117 or at SPS.Tech@RuffaloNL.com.

Saving and Sharing Your Reports

We strongly encourage you to save all documents to a safe location on your own computer right away. SafeMail files will remain available within your myRuffaloNL account for only 90 days.

Save your files on your computer in order to access them again at another time. Once on your computer, the files can be forwarded as attachments to others on your campus or posted to a secured, shared area of your local network.

Electronic reports

The HTML results are delivered to you with reports reflected in a tabulated view. Select the report page by clicking the related tab. Reports are interactive - sorting by column header and expand/toggle options are available to view the data in several ways. Information buttons can be found in various areas to provide additional guidance about the data presented.

You may print each of these reports or all of the reports at once. The document(s) will print as you have adjusted each report and as it appears on the screen. Note, however, every time the HTML is opened, it is in the original delivery format. It will not remember the previous sorting.

You may need to allow blocked content to fully review your report.

HTML results*:

  • Strategic Planning Overview (not included with all reporting): an executive summary of your strengths and challenges for the first column of data, as well as information on how the two columns of data compare
  • Item Report: responses for each individual item on the survey
  • Scale Report: responses for the survey scales and the items clustered within the scales
  • Summary Report: responses to the summary items on the survey
  • Item Percentage Report: reflects the percent of responses for answers 6 and 7 for all items on the survey
  • Demographic Report: responses to the demographic items on the survey

* Not all HTML files will include all of these reports and some reports will have different combinations. The report segments are dependent on the standard reporting for the specific survey version and the optional, value-added reporting selected.

Reviewing Your Data

Strategic Planning Overview (if included):

This report provides the best summary of your results for immediate action planning. It lists strengths (high importance and high satisfaction) and challenges (high importance and low satisfaction and/or large performance gap) for the first column of data in your report. It also compares your first column of data to your second column of data and identifies where satisfaction levels are significantly higher or lower, as well as any large differences in importance scores.

For your strengths and challenges, additional indicators are also included. These indicators allow you to easily see if the item is significantly higher in satisfaction (reflected with a plus sign for significantly greater) or if the item is significantly lower in satisfaction (shown with a minus sign for significantly less) as compared with your comparison group.

Item Report

This report provides the detailed scores for all items on the survey, including campus-defined items you may have chosen to include. You have the option to sort on any of the columns on this screen by simply selecting the column you want to sort on. The first selection will sort in descending order and the second selection will sort in ascending order. Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges, as originally listed in your Strategic Planning Overview.

The SD in the Satisfaction column refers to the standard deviation. This is the amount of variability in the responses.

The far right mean difference column reflects the column one satisfaction score minus the column two satisfaction score. The asterisks in this mean difference column indicate statistical significance. The key is as follows:

* Difference statistically significant at the .05 level

** Difference statistically significant at the .01 level

*** Difference statistically significant at the .001 level

When the second column of data is a national comparison group, the number of student records included in the group is reported at the bottom of the item report. This number also appears at the bottom of the scale report.

Scale Report

This report provides a top line overview of your results and shows the items clustered within the scales or categories on the survey. Collapse and expand by selecting the arrow to the left of the desired scale to see the items within each scale. You can also choose to expand/toggle all scales at one time. You may sort on the scale name, importance, satisfaction, performance gap, and mean difference columns as outlined above.

Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges.

Summary Report

The summary report includes the average score for the responses to the summary items on the survey, as well as the percentage of responses for each of the possible indications. The percentages are truncated rather than rounded, so they may not equal 100 percent. These scores provide a bottom line on the experience at your institution.

Item Percentage Report

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied." The gap percentage equals the importance percentage minus the satisfaction percentage. The difference column provides the difference between the first column satisfaction percentage and the second column satisfaction percentage for each item. You may sort on any of the columns, as described above. The percentage responses may be better understood on your campus than the average scores reported in the other segments of the results.

Indicators are included in this report with a green star for items that are strengths or a red flag for items that are challenges.

Demographic Report

This report provides the overview of the individuals who completed the survey. You can collapse and expand individual demographic populations by selecting the arrow to the left of the desired demographic category. You also have the option to expand all/toggle all demographic categories at the same time. A gold burst indicates the response option that was selected by the majority of survey participants.

Note: The demographic segment is not included with all of the target group reports.

Printing Your Reports

You may print from any of the HTML report pages. The report will print as it appears on your screen. An alternative option for printing your reports is to use the PDF version of your report(s) included with your Zip file. Note that not all report segments found in the HTML are included in the PDF version.

Copying the HTML version items into Excel

You can copy and paste the items and data from the HTML Item Report and Item Percentage Report into Excel. Start from the bottom right corner to select the text and then use “paste special” into Excel.

We know you will find these data to be very valuable. Please contact us at 800-876-1117 or at SPS.Tech@RufaloNL.com to let us know how else we can be helpful.

Strategic Planning Overview
Strengths and Challenges
Strengthsi vs. Comparison i
49. Campus item: I have access to the academic support I need to be successful.  
48. Campus item: Student First Stop Center staff are helpful.  
20. Students are made to feel welcome here.  
42. Campus item: I can use myLakerLink to complete all enrollment tasks (registration, Financial Aid, Payments etc.)  
15. Financial aid counseling is available if I need it. +
27. Tutoring services are readily available. +
28. This campus provides online access to services I need.  
29. There are convenient ways of paying my school bill.  
18. Computer labs are adequate and accessible.  
Challengesi  
8. The quality of instruction I receive in most of my classes is excellent. -
9. I am able to register for the classes I need with few conflicts.  
36. Tuition paid is a worthwhile investment.  
2. Classes are scheduled at times that are convenient for me. -
40. There are sufficient courses within my program of study available each term. -
25. Faculty provide timely feedback about my academic progress. -
23. This institution helps me identify resources to finance my education.  
Benchmarks
Higher Satisfaction vs. National Community Colleges Form B  
15. Financial aid counseling is available if I need it.  
27. Tutoring services are readily available.  
Lower Satisfaction vs. National Community Colleges Form B  
13. The campus is safe and secure for all students.  
8. The quality of instruction I receive in most of my classes is excellent.  
2. Classes are scheduled at times that are convenient for me.  
40. There are sufficient courses within my program of study available each term.  
25. Faculty provide timely feedback about my academic progress.  
Higher Importance vs. National Community Colleges Form B  
27. Tutoring services are readily available.  
Item Report

Sort on each column to see data from highest to lowest.

    Southwestern Oregon Community College - SSI National Community Colleges Form B  
i Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  01. The campus staff are caring and helpful. 6.43 5.77/1.25 0.66 6.42 5.87/1.26 0.55 -0.10
Challenge 02. Classes are scheduled at times that are convenient for me. 6.46 5.48/1.37 0.98 6.52 5.70/1.39 0.82 -0.22*
  03. My academic advisor is available when I need help. 6.23 5.74/1.60 0.49 6.26 5.61/1.54 0.65 0.13
  04. Security staff respond quickly to calls for assistance. 6.24 5.51/1.46 0.73 6.16 5.58/1.43 0.58 -0.07
  05. Financial aid awards are announced in time to be helpful in college planning. 6.30 5.38/1.56 0.92 6.30 5.42/1.63 0.88 -0.04
  06. Library resources and services are adequate. 6.15 5.91/1.22 0.24 6.18 5.96/1.24 0.22 -0.05
  07. Admissions staff provide personalized attention prior to enrollment. 6.13 5.63/1.43 0.50 6.15 5.56/1.48 0.59 0.07
Challenge 08. The quality of instruction I receive in most of my classes is excellent. 6.56 5.54/1.34 1.02 6.61 5.80/1.32 0.81 -0.26**
Challenge 09. I am able to register for the classes I need with few conflicts. 6.52 5.71/1.45 0.81 6.54 5.73/1.44 0.81 -0.02
  10. Parking lots are well-lighted and secure. 6.17 5.69/1.36 0.48 6.16 5.64/1.50 0.52 0.05
  11. Counseling services are available if I need them. 6.13 5.96/1.34 0.17 6.01 5.67/1.41 0.34 0.29**
  12. Faculty are fair and unbiased in their treatment of individual students. 6.40 5.63/1.63 0.77 6.45 5.79/1.43 0.66 -0.16
  13. The campus is safe and secure for all students. 6.56 5.92/1.21 0.64 6.56 6.08/1.19 0.48 -0.16*
  14. My academic advisor is knowledgeable about my program requirements. 6.55 5.82/1.59 0.73 6.51 5.78/1.52 0.73 0.04
Strength 15. Financial aid counseling is available if I need it. 6.43 5.95/1.28 0.48 6.29 5.69/1.48 0.60 0.26**
  16. My advisor helps me apply my program of study to career goals. 6.40 5.73/1.61 0.67 6.36 5.59/1.62 0.77 0.14
  17. Admissions counselors accurately portray program offerings in their recruiting practices. 6.32 5.76/1.30 0.56 6.15 5.50/1.49 0.65 0.26*
Strength 18. Computer labs are adequate and accessible. 6.37 6.05/1.22 0.32 6.36 6.04/1.27 0.32 0.01
  19. Registration processes and procedures are convenient. 6.40 5.84/1.31 0.56 6.45 5.85/1.36 0.60 -0.01
Strength 20. Students are made to feel welcome here. 6.51 6.06/1.21 0.45 6.46 6.04/1.27 0.42 0.02
  21. The amount of student parking space on campus is adequate. 6.15 5.74/1.54 0.41 6.30 5.05/1.92 1.25 0.69***
  22. My academic advisor is knowledgeable about transfer requirements of other schools. 6.42 5.73/1.55 0.69 6.34 5.52/1.58 0.82 0.21
Challenge 23. This institution helps me identify resources to finance my education. 6.40 5.49/1.55 0.91 6.34 5.45/1.60 0.89 0.04
  24. The equipment in the lab facilities is kept up to date. 6.35 5.28/1.58 1.07 6.34 5.78/1.37 0.56 -0.50***
Challenge 25. Faculty provide timely feedback about my academic progress. 6.43 5.34/1.46 1.09 6.44 5.61/1.46 0.83 -0.27**
  26. There are adequate services to help me decide upon a career. 6.26 5.53/1.42 0.73 6.30 5.59/1.45 0.71 -0.06
Strength 27. Tutoring services are readily available. 6.42 6.25/1.10 0.17 6.23 5.86/1.38 0.37 0.39***
Strength 28. This campus provides online access to services I need. 6.42 5.98/1.30 0.44 6.43 6.03/1.23 0.40 -0.05
Strength 29. There are convenient ways of paying my school bill. 6.39 5.98/1.30 0.41 6.40 5.87/1.39 0.53 0.11
  30. The assessment and course placement procedures are reasonable. 6.31 5.86/1.26 0.45 6.28 5.74/1.35 0.54 0.12
  31. Faculty use a variety of technology and media in the classroom. 5.80 5.73/1.28 0.07 6.05 5.84/1.28 0.21 -0.11
  32. I am able to take care of college-related business at times that are convenient for me. 6.42 5.79/1.30 0.63 6.40 5.76/1.37 0.64 0.03
  33. Administrators are available to hear students' concerns. 6.33 5.49/1.52 0.84 6.30 5.55/1.54 0.75 -0.06
  34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail). 6.35 5.99/1.20 0.36 6.42 5.96/1.30 0.46 0.03
  35. I receive ongoing feedback about progress toward my academic goals. 6.34 5.35/1.51 0.99 6.30 5.37/1.61 0.93 -0.02
Challenge 36. Tuition paid is a worthwhile investment. 6.51 5.64/1.58 0.87 6.51 5.81/1.43 0.70 -0.17
  37. I seldom get the "run-around" when seeking information on this campus. 6.22 5.44/1.57 0.78 6.25 5.38/1.65 0.87 0.06
  38. Most classes deal with practical experiences and applications. 6.37 5.63/1.36 0.74 6.33 5.75/1.31 0.58 -0.12
  39. On the whole, the campus is well-maintained. 6.30 6.12/1.12 0.18 6.37 6.11/1.19 0.26 0.01
Challenge 40. There are sufficient courses within my program of study available each term. 6.46 5.47/1.62 0.99 6.51 5.68/1.49 0.83 -0.21*
  41. Campus item: The New Student Orientation was helpful to prepare me in starting college. 5.53 5.11/1.79 0.42    
Strength 42. Campus item: I can use myLakerLink to complete all enrollment tasks (registration, Financial Aid, Payments etc.) 6.44 6.06/1.33 0.38    
  43. Campus item: I am aware of whom to contact for questions about programs and services. 6.24 5.42/1.62 0.82    
  44. Campus item: Southwestern staff responds quickly to my requests for information. 6.40 5.74/1.35 0.66    
  45. Campus item: Personalized attention prior to enrollment was a factor in my decision to enroll at Southwestern. 5.70 5.32/1.70 0.38    
  46. Campus item: Writing center services are readily available. 6.17 6.10/1.13 0.07    
  47. Campus item: Financial aid staff have been helpful when I have needed assistance or had questions. 6.36 5.90/1.42 0.46    
Strength 48. Campus item: Student First Stop Center staff are helpful. 6.56 6.26/1.21 0.30    
Strength 49. Campus item: I have access to the academic support I need to be successful. 6.58 5.98/1.26 0.60    
  50. Campus item: Southwestern staff assisted me with choosing a major and/or identifying careers in my first or second quarter. 6.17 5.33/1.81 0.84    
  51. Cost as factor in decision to enroll. 6.24     6.51    
  52. Financial assistance as factor in decision to enroll. 6.24     6.29    
  53. Academic reputation as factor in decision to enroll. 5.45     6.14    
  54. Future career opportunities as factor in decision to enroll. 6.18     6.43    
  55. Personal recommendations as factor in decision to enroll. 5.42     5.94    
  56. Distance from campus as factor in decision to enroll. 5.75     6.13    
  57. Information on the campus Web site as factor in decision to enroll. 5.19     5.91    
  58. Campus visits as factor in decision to enroll. 4.88     5.47    

National Group Means are based on 65435 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Scale Report

Sort on each column to see data from highest to lowest.

    Southwestern Oregon Community College - SSI National Community Colleges Form B  
i Scale / Item Importance Satisfaction/SD Gap i Importance Satisfaction/SD Gap i Difference i
  Student Centeredness 6.38 5.71/1.07 0.67 6.36 5.72/1.17 0.64 -0.01
  01. The campus staff are caring and helpful. 6.43 5.77/1.25 0.66 6.42 5.87/1.26 0.55 -0.10
Strength 20. Students are made to feel welcome here. 6.51 6.06/1.21 0.45 6.46 6.04/1.27 0.42 0.02
  33. Administrators are available to hear students' concerns. 6.33 5.49/1.52 0.84 6.30 5.55/1.54 0.75 -0.06
  37. I seldom get the "run-around" when seeking information on this campus. 6.22 5.44/1.57 0.78 6.25 5.38/1.65 0.87 0.06
  Instructional Effectiveness 6.34 5.62/1.02 0.72 6.40 5.78/1.05 0.62 -0.16*
Challenge 08. The quality of instruction I receive in most of my classes is excellent. 6.56 5.54/1.34 1.02 6.61 5.80/1.32 0.81 -0.26**
  12. Faculty are fair and unbiased in their treatment of individual students. 6.40 5.63/1.63 0.77 6.45 5.79/1.43 0.66 -0.16
Challenge 25. Faculty provide timely feedback about my academic progress. 6.43 5.34/1.46 1.09 6.44 5.61/1.46 0.83 -0.27**
  31. Faculty use a variety of technology and media in the classroom. 5.80 5.73/1.28 0.07 6.05 5.84/1.28 0.21 -0.11
  34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail). 6.35 5.99/1.20 0.36 6.42 5.96/1.30 0.46 0.03
  38. Most classes deal with practical experiences and applications. 6.37 5.63/1.36 0.74 6.33 5.75/1.31 0.58 -0.12
Challenge 40. There are sufficient courses within my program of study available each term. 6.46 5.47/1.62 0.99 6.51 5.68/1.49 0.83 -0.21*
  Safety and Security 6.28 5.74/1.02 0.54 6.30 5.59/1.18 0.71 0.15*
  04. Security staff respond quickly to calls for assistance. 6.24 5.51/1.46 0.73 6.16 5.58/1.43 0.58 -0.07
  10. Parking lots are well-lighted and secure. 6.17 5.69/1.36 0.48 6.16 5.64/1.50 0.52 0.05
  13. The campus is safe and secure for all students. 6.56 5.92/1.21 0.64 6.56 6.08/1.19 0.48 -0.16*
  21. The amount of student parking space on campus is adequate. 6.15 5.74/1.54 0.41 6.30 5.05/1.92 1.25 0.69***
  Academic Advising Effectiveness 6.39 5.67/1.33 0.72 6.35 5.57/1.32 0.78 0.10
  03. My academic advisor is available when I need help. 6.23 5.74/1.60 0.49 6.26 5.61/1.54 0.65 0.13
  14. My academic advisor is knowledgeable about my program requirements. 6.55 5.82/1.59 0.73 6.51 5.78/1.52 0.73 0.04
  16. My advisor helps me apply my program of study to career goals. 6.40 5.73/1.61 0.67 6.36 5.59/1.62 0.77 0.14
  22. My academic advisor is knowledgeable about transfer requirements of other schools. 6.42 5.73/1.55 0.69 6.34 5.52/1.58 0.82 0.21
  35. I receive ongoing feedback about progress toward my academic goals. 6.34 5.35/1.51 0.99 6.30 5.37/1.61 0.93 -0.02
  Admissions and Financial Aid Effectiveness 6.32 5.64/1.15 0.68 6.25 5.52/1.27 0.73 0.12
  05. Financial aid awards are announced in time to be helpful in college planning. 6.30 5.38/1.56 0.92 6.30 5.42/1.63 0.88 -0.04
  07. Admissions staff provide personalized attention prior to enrollment. 6.13 5.63/1.43 0.50 6.15 5.56/1.48 0.59 0.07
Strength 15. Financial aid counseling is available if I need it. 6.43 5.95/1.28 0.48 6.29 5.69/1.48 0.60 0.26**
  17. Admissions counselors accurately portray program offerings in their recruiting practices. 6.32 5.76/1.30 0.56 6.15 5.50/1.49 0.65 0.26*
Challenge 23. This institution helps me identify resources to finance my education. 6.40 5.49/1.55 0.91 6.34 5.45/1.60 0.89 0.04
  Campus Services 6.30 5.86/0.97 0.44 6.27 5.84/1.00 0.43 0.02
  06. Library resources and services are adequate. 6.15 5.91/1.22 0.24 6.18 5.96/1.24 0.22 -0.05
  11. Counseling services are available if I need them. 6.13 5.96/1.34 0.17 6.01 5.67/1.41 0.34 0.29**
Strength 18. Computer labs are adequate and accessible. 6.37 6.05/1.22 0.32 6.36 6.04/1.27 0.32 0.01
  24. The equipment in the lab facilities is kept up to date. 6.35 5.28/1.58 1.07 6.34 5.78/1.37 0.56 -0.50***
  26. There are adequate services to help me decide upon a career. 6.26 5.53/1.42 0.73 6.30 5.59/1.45 0.71 -0.06
Strength 27. Tutoring services are readily available. 6.42 6.25/1.10 0.17 6.23 5.86/1.38 0.37 0.39***
Strength 28. This campus provides online access to services I need. 6.42 5.98/1.30 0.44 6.43 6.03/1.23 0.40 -0.05
  30. The assessment and course placement procedures are reasonable. 6.31 5.86/1.26 0.45 6.28 5.74/1.35 0.54 0.12
  Registration Effectiveness 6.44 5.75/1.00 0.69 6.46 5.78/1.07 0.68 -0.03
Challenge 02. Classes are scheduled at times that are convenient for me. 6.46 5.48/1.37 0.98 6.52 5.70/1.39 0.82 -0.22*
Challenge 09. I am able to register for the classes I need with few conflicts. 6.52 5.71/1.45 0.81 6.54 5.73/1.44 0.81 -0.02
  19. Registration processes and procedures are convenient. 6.40 5.84/1.31 0.56 6.45 5.85/1.36 0.60 -0.01
Strength 29. There are convenient ways of paying my school bill. 6.39 5.98/1.30 0.41 6.40 5.87/1.39 0.53 0.11
  32. I am able to take care of college-related business at times that are convenient for me. 6.42 5.79/1.30 0.63 6.40 5.76/1.37 0.64 0.03
  Campus Climate 6.41 5.79/0.95 0.62 6.41 5.84/1.04 0.57 -0.05
  01. The campus staff are caring and helpful. 6.43 5.77/1.25 0.66 6.42 5.87/1.26 0.55 -0.10
  13. The campus is safe and secure for all students. 6.56 5.92/1.21 0.64 6.56 6.08/1.19 0.48 -0.16*
Strength 20. Students are made to feel welcome here. 6.51 6.06/1.21 0.45 6.46 6.04/1.27 0.42 0.02
  33. Administrators are available to hear students' concerns. 6.33 5.49/1.52 0.84 6.30 5.55/1.54 0.75 -0.06
Challenge 36. Tuition paid is a worthwhile investment. 6.51 5.64/1.58 0.87 6.51 5.81/1.43 0.70 -0.17
  37. I seldom get the "run-around" when seeking information on this campus. 6.22 5.44/1.57 0.78 6.25 5.38/1.65 0.87 0.06
  39. On the whole, the campus is well-maintained. 6.30 6.12/1.12 0.18 6.37 6.11/1.19 0.26 0.01

National Group Means are based on 65435 records

*Difference statistically significant at the .05 level
**Difference statistically significant at the .01 level
***Difference statistically significant at the .001 level
Summary Report
  Southwestern Oregon Community College - SSI National Community Colleges Form B  
Summary     Difference
So far, how has your college experience met your expectations? 4.64 4.94 -0.30***
1=Much worse than expected 3% 1%   
2=Quite a bit worse than I expected 0% 1%   
3=Worse than I expected 10% 6%   
4=About what I expected 34% 33%   
5=Better than I expected 27% 25%   
6=Quite a bit better than I expected 11% 14%   
7=Much better than expected 11% 17%   
Rate your overall satisfaction with your experience here thus far. 5.26 5.58 -0.32***
1=Not satisfied at all 0% 1%   
2=Not very satisfied 5% 2%   
3=Somewhat dissatisfied 6% 4%   
4=Neutral 14% 11%   
5=Somewhat satisfied 15% 15%   
6=Satisfied 40% 41%   
7=Very satisfied 16% 23%   
All in all, if you had to do it over, would you enroll here again? 5.48 5.78 -0.30**
1=Definitely not 2% 2%   
2=Probably not 8% 4%   
3=Maybe not 4% 3%   
4=I don't know 6% 7%   
5=Maybe yes 13% 10%   
6=Probably yes 33% 31%   
7=Definitely yes 31% 41%   
Item Percentage Report

Sort on each column to see data from highest to lowest.

This report provides a look at the percentage of responses that indicated an answer of 6 or 7 to the items in the survey: 6 is considered "important" or "satisfied" and 7 is considered "very important" or "very satisfied."

    Southwestern Oregon Community College - SSI National Community Colleges Form B  
i Item Importance % Satisfaction % Gap i Importance % Satisfaction % Gap i Difference i
  01. The campus staff are caring and helpful. 83% 64% 19% 86% 71% 15% -7%
Challenge 02. Classes are scheduled at times that are convenient for me. 85% 50% 35% 89% 65% 24% -15%
  03. My academic advisor is available when I need help. 80% 65% 15% 81% 64% 17% 1%
  04. Security staff respond quickly to calls for assistance. 77% 54% 23% 78% 60% 18% -6%
  05. Financial aid awards are announced in time to be helpful in college planning. 81% 50% 31% 82% 58% 24% -8%
  06. Library resources and services are adequate. 74% 70% 4% 78% 73% 5% -3%
  07. Admissions staff provide personalized attention prior to enrollment. 77% 61% 16% 77% 61% 16% 0%
Challenge 08. The quality of instruction I receive in most of my classes is excellent. 89% 53% 36% 92% 68% 24% -15%
Challenge 09. I am able to register for the classes I need with few conflicts. 88% 64% 24% 90% 67% 23% -3%
  10. Parking lots are well-lighted and secure. 78% 61% 17% 77% 64% 13% -3%
  11. Counseling services are available if I need them. 73% 70% 3% 73% 63% 10% 7%
  12. Faculty are fair and unbiased in their treatment of individual students. 84% 65% 19% 87% 69% 18% -4%
  13. The campus is safe and secure for all students. 90% 71% 19% 90% 78% 12% -7%
  14. My academic advisor is knowledgeable about my program requirements. 90% 68% 22% 89% 69% 20% -1%
Strength 15. Financial aid counseling is available if I need it. 84% 70% 14% 82% 65% 17% 5%
  16. My advisor helps me apply my program of study to career goals. 85% 67% 18% 84% 63% 21% 4%
  17. Admissions counselors accurately portray program offerings in their recruiting practices. 82% 63% 19% 77% 59% 18% 4%
Strength 18. Computer labs are adequate and accessible. 82% 74% 8% 84% 76% 8% -2%
  19. Registration processes and procedures are convenient. 86% 67% 19% 87% 71% 16% -4%
Strength 20. Students are made to feel welcome here. 88% 74% 14% 87% 76% 11% -2%
  21. The amount of student parking space on campus is adequate. 76% 67% 9% 83% 52% 31% 15%
  22. My academic advisor is knowledgeable about transfer requirements of other schools. 84% 64% 20% 84% 61% 23% 3%
Challenge 23. This institution helps me identify resources to finance my education. 84% 56% 28% 84% 59% 25% -3%
  24. The equipment in the lab facilities is kept up to date. 84% 52% 32% 84% 68% 16% -16%
Challenge 25. Faculty provide timely feedback about my academic progress. 85% 52% 33% 87% 63% 24% -11%
  26. There are adequate services to help me decide upon a career. 80% 56% 24% 83% 61% 22% -5%
Strength 27. Tutoring services are readily available. 85% 79% 6% 80% 70% 10% 9%
Strength 28. This campus provides online access to services I need. 84% 71% 13% 86% 76% 10% -5%
Strength 29. There are convenient ways of paying my school bill. 84% 72% 12% 85% 71% 14% 1%
  30. The assessment and course placement procedures are reasonable. 80% 67% 13% 82% 67% 15% 0%
  31. Faculty use a variety of technology and media in the classroom. 63% 62% 1% 73% 69% 4% -7%
  32. I am able to take care of college-related business at times that are convenient for me. 85% 65% 20% 86% 67% 19% -2%
  33. Administrators are available to hear students' concerns. 82% 55% 27% 82% 61% 21% -6%
  34. Faculty are usually available to students outside of class (during office hours, by phone, or by e-mail). 84% 73% 11% 86% 73% 13% 0%
  35. I receive ongoing feedback about progress toward my academic goals. 84% 51% 33% 82% 56% 26% -5%
Challenge 36. Tuition paid is a worthwhile investment. 90% 63% 27% 89% 69% 20% -6%
  37. I seldom get the "run-around" when seeking information on this campus. 79% 56% 23% 81% 57% 24% -1%
  38. Most classes deal with practical experiences and applications. 84% 61% 23% 84% 66% 18% -5%
  39. On the whole, the campus is well-maintained. 82% 76% 6% 85% 78% 7% -2%
Challenge 40. There are sufficient courses within my program of study available each term. 88% 60% 28% 89% 66% 23% -6%
  41. Campus item: The New Student Orientation was helpful to prepare me in starting college. 62% 51% 11%
Strength 42. Campus item: I can use myLakerLink to complete all enrollment tasks (registration, Financial Aid, Payments etc.) 86% 75% 11%
  43. Campus item: I am aware of whom to contact for questions about programs and services. 82% 56% 26%
  44. Campus item: Southwestern staff responds quickly to my requests for information. 83% 64% 19%
  45. Campus item: Personalized attention prior to enrollment was a factor in my decision to enroll at Southwestern. 64% 57% 7%
  46. Campus item: Writing center services are readily available. 79% 73% 6%
  47. Campus item: Financial aid staff have been helpful when I have needed assistance or had questions. 84% 73% 11%
Strength 48. Campus item: Student First Stop Center staff are helpful. 90% 81% 9%
Strength 49. Campus item: I have access to the academic support I need to be successful. 90% 71% 19%
  50. Campus item: Southwestern staff assisted me with choosing a major and/or identifying careers in my first or second quarter. 76% 57% 19%
  51. Cost as factor in decision to enroll. 80% 88%
  52. Financial assistance as factor in decision to enroll. 79% 83%
  53. Academic reputation as factor in decision to enroll. 56% 77%
  54. Future career opportunities as factor in decision to enroll. 80% 86%
  55. Personal recommendations as factor in decision to enroll. 59% 71%
  56. Distance from campus as factor in decision to enroll. 69% 77%
  57. Information on the campus Web site as factor in decision to enroll. 52% 71%
  58. Campus visits as factor in decision to enroll. 49% 59%

National Group Means are based on 65435 records

Demographics

Star Indicates the response option that was selected by the majority of survey participants.

Gender

    N %
Primary Population Female 157 71.04%
  Male 64 28.96%
  Total 221 100%
  No Answer 51  

Age

    N %
  18 and under 41 17.37%
Primary Population 19 to 24 118 50.00%
  25 to 34 38 16.10%
  35 to 44 19 8.05%
  45 and over 20 8.47%
  Total 236 100%
  No Answer 36  

Ethnicity/Race

    N %
  Alaskan Native 1 0.40%
  American Indian 8 3.17%
  Asian 12 4.76%
  Black/African-American 4 1.59%
  Hispanic or Latino (and Puerto Rican) 14 5.56%
  Native Hawaiian or Pacific Islander 3 1.19%
Primary Population White/Caucasian 187 74.21%
  Multi-racial 15 5.95%
  Other race 8 3.17%
  Total 252 100%
  No Answer 20  

Current Enrollment Status

    N %
Primary Population Day 221 85.99%
  Evening 32 12.45%
  Weekend 4 1.56%
  Total 257 100%
  No Answer 15  

Current Class Load

    N %
Primary Population Full-time 184 77.64%
  Part-time 53 22.36%
  Total 237 100%
  No Answer 35  

Class Level

    N %
Primary Population 1 year or less 128 51.20%
  2 years 77 30.80%
  3 years 30 12.00%
  4 or more years 15 6.00%
  Total 250 100%
  No Answer 22  

Current GPA

    N %
  No credits earned 11 4.33%
  1.99 or below 3 1.18%
  2.0 - 2.49 16 6.30%
  2.5 - 2.99 35 13.78%
  3.0 - 3.49 87 34.25%
Primary Population 3.5 or above 102 40.16%
  Total 254 100%
  No Answer 18  

Educational Goal

    N %
Primary Population Associate degree 147 56.32%
  Vocational/technical program 3 1.15%
  Transfer to another institution 85 32.57%
  Certification (initial/renewal) 10 3.83%
  Self-improvement/pleasure 3 1.15%
  Job-related training 3 1.15%
  Other educational goal 10 3.83%
  Total 261 100%
  No Answer 11  

Employment

    N %
  Full-time off campus 53 20.46%
  Part-time off campus 69 26.64%
  Full-time on campus 15 5.79%
  Part-time on campus 31 11.97%
Primary Population Not employed 91 35.14%
  Total 259 100%
  No Answer 13  

Current Residence

    N %
  Residence hall 67 26.07%
  Own house 53 20.62%
  Rent room or apt off campus 51 19.84%
Primary Population Parent's home 71 27.63%
  Other residence 15 5.84%
  Total 257 100%
  No Answer 15  

Residence Classification

    N %
Primary Population In-state 190 78.51%
  Out-of-state 47 19.42%
  International (not U.S. citizen) 5 2.07%
  Total 242 100%
  No Answer 30  

Institution Was My

    N %
Primary Population 1st choice 180 68.44%
  2nd choice 61 23.19%
  3rd choice or lower 22 8.37%
  Total 263 100%
  No Answer 9  

Plan to Transfer

    N %
Primary Population Yes I plan to transfer 155 65.13%
  No I do not plan to transfer 83 34.87%
  Total 238 100%
  No Answer 34  

Organization Memberships

    N %
Primary Population No organization memberships 164 62.60%
  One or two organization memberships 91 34.73%
  Three or four organization memberships 4 1.53%
  Five or more organization memberships 3 1.15%
  Total 262 100%
  No Answer 10  

Tuition Source

    N %
  Scholarships 50 19.01%
Primary Population Financial aid 121 46.01%
  Family contributions 28 10.65%
  Self support 46 17.49%
  Other tuition source 18 6.84%
  Total 263 100%
  No Answer 9  

My preferred method of communication is:

    N %
Primary Population Email 159 61.87%
  US Mail 3 1.17%
  Text 41 15.95%
  In Person 49 19.07%
  Social Media 1 0.39%
  MyLakerLink 4 1.56%
  Total 257 100%
  No Answer 15  

My preferred course delivery method is:

    N %
Primary Population Face-to-Face 125 46.82%
  Fully Online 42 15.73%
  Hybrid (face-to-face with online component) 47 17.60%
  Evenings 3 1.12%
  Weekends 0 0%
  Combination of the above 50 18.73%
  Total 267 100%
  No Answer 5  

Group Code

    N %
  1001: Art/Music 8 3.07%
  1002: Business, Econ/Accounting 20 7.66%
  1003: Computer Sci, Info Systems 8 3.07%
  1004: Criminal Justice 8 3.07%
  1005: Culinary, Baking/Pastry 10 3.83%
  1006: Education or Early Childhood 29 11.11%
  1007: Emergency Services, Fire Science 9 3.45%
  1008: Engineering 6 2.30%
  1009: English, Humanities 2 0.77%
  1010: Forestry, Natural Resources 4 1.53%
  1011: Health-related or Dental 10 3.83%
  1012: Mathematics 1 0.38%
  1013: Nursing 52 19.92%
  1014: Biology, Geology 7 2.68%
  1015: Chemistry, Physics 2 0.77%
  1016: History, Political Science 1 0.38%
  1017: Psych, Sociology, Anthropology 8 3.07%
  1018: Welding 8 3.07%
Primary Population 1019: Transfer degree (AAOT, AGS, OTM) 68 26.05%
  Total 261 100%
  No Answer 11